Terms of Service

These Terms of Service ("Terms") are a binding agreement between I Code Live Inc, doing business as Vera AI ("Vera AI," "we," "us," or "our"), and the individual or entity that registers for or uses the Vera AI service ("you" or "Customer"). By creating an account, subscribing, or using the service available at vera-ai.tech (the "Service"), you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

1. The Service

Vera AI provides a subscription-based, AI-powered voice receptionist for real estate professionals. The Service answers inbound telephone calls to a phone number we assign to your account, converses with callers using artificial intelligence, and can, based on your configuration: answer questions using documents you upload, search publicly available property listing data, collect caller and lead information, check calendar availability and book appointments, transfer calls to a number you designate, and synchronize leads to a customer relationship management ("CRM") system you connect.

2. Accounts and Eligibility

You must be at least 18 years old and able to form a binding contract to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must provide accurate, current, and complete information during registration and onboarding and keep it up to date. Notify us immediately at contact@support.vera-ai.tech of any unauthorized use of your account.

3. Subscriptions, Billing, and Overage

The Service is offered on paid subscription plans (currently Starter, Growth, and Elite) with monthly or annual billing, processed by our payment provider, Stripe. By subscribing you authorize us and Stripe to charge your payment method for the subscription fee, any applicable one-time setup fee, applicable taxes, and any per-minute overage charges for call minutes used beyond the minutes included in your plan. Overage rates are stated on our pricing page at the time of purchase. Subscriptions renew automatically at the end of each billing period unless cancelled.

You may upgrade, downgrade, or cancel at any time from your dashboard or the Stripe customer portal. Cancellation takes effect at the end of the current billing period; you will retain access until then. Except where required by law, fees are non-refundable, including setup fees and fees for partial billing periods. We may change pricing with at least 30 days' notice; changes apply at your next renewal. If payment fails and is not cured after reasonable notice, we may suspend or terminate the Service, including releasing your assigned phone number.

4. Phone Numbers

Phone numbers assigned to your account are provisioned through our telephony providers and remain the property of Vera AI or its providers. Numbers are licensed to you for use with the Service during your active subscription and may be reclaimed upon cancellation, termination, or extended non-payment. We do not guarantee number portability.

5. Call Recording and Telephony Compliance

The Service may record calls and generate transcripts so you can review conversations in your dashboard. Call recording and monitoring laws vary by jurisdiction, and some require the consent of one or all parties to a call. You are solely responsible for complying with all laws applicable to your use of the Service, including call recording consent laws, telemarketing rules, and any disclosure obligations regarding the use of an automated or artificial-intelligence agent on your calls. You agree to configure and use the Service only in ways permitted in the jurisdictions where you and your callers are located.

6. Your Content and Data

You retain all rights to the content you provide to the Service, including uploaded documents, your agency information, and lead data collected on your behalf ("Customer Content"). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Content solely to provide and support the Service. You represent that you have all rights necessary to provide Customer Content and that it does not violate any law or third-party right. Our collection and use of personal information is described in our Privacy Policy.

7. Third-Party Services and Integrations

The Service interoperates with third-party services you choose to connect, such as Google Calendar, Salesforce, HubSpot, and Follow Up Boss, and relies on third-party data sources, including property listing data. Your use of those services is governed by their own terms and privacy policies, and you authorize us to exchange data with them on your behalf when you connect them. We are not responsible for third-party services, their availability, or the accuracy of third-party data, including property listing information, which is provided "as is" for convenience and may be incomplete or out of date.

8. AI Output Disclaimer

The Service uses artificial intelligence to conduct conversations. AI output can be inaccurate, incomplete, or misleading. The Service does not provide legal, financial, brokerage, or professional advice, and you are responsible for reviewing leads, appointments, and information captured by the Service before relying on them. You remain responsible for your professional obligations, including any real estate licensing and disclosure requirements.

9. Acceptable Use

You agree not to, and not to permit anyone to:

• use the Service for unlawful, fraudulent, deceptive, or harassing purposes;
• use the Service to place or facilitate unsolicited calls or robocalls, or to violate telemarketing or anti-spam laws;
• upload content that is unlawful, infringing, or contains malicious code;
• attempt to probe, breach, or circumvent security or access another customer's data;
• reverse engineer, resell, or provide the Service to third parties as a service bureau without our written consent;
• use the Service to develop a competing product; or
• exceed reasonable usage or abuse metered features in a manner designed to avoid fees.

10. Intellectual Property

The Service, including its software, models, design, and branding, is owned by I Code Live Inc and its licensors and is protected by intellectual property laws. Except for the limited right to use the Service during your subscription, no rights are granted to you. Feedback you provide may be used by us without restriction or obligation.

11. Confidentiality

Each party agrees to protect the other party's non-public information with at least reasonable care and to use it only as needed to perform under these Terms.

12. Availability and Support

We strive for high availability but do not guarantee the Service will be uninterrupted or error-free. We may modify features, perform maintenance, or discontinue portions of the Service; if we materially reduce core functionality of your paid plan, you may cancel and receive a pro-rata refund of prepaid, unused fees. Support is provided via contact@support.vera-ai.tech.

13. Termination

You may terminate by cancelling your subscription. We may suspend or terminate your access immediately for material breach of these Terms, non-payment, unlawful use, or risk to the Service or other customers. Upon termination, your assigned phone number is released and we may delete Customer Content after a reasonable retention period, as described in the Privacy Policy. Sections that by their nature should survive termination (including Sections 6, 8, 10, 11, and 14–17) survive.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT AI OUTPUT, CALL HANDLING, TRANSCRIPTS, OR THIRD-PARTY DATA WILL BE ACCURATE OR RELIABLE.

15. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, BUSINESS OPPORTUNITIES (INCLUDING LOST COMMISSIONS OR MISSED LEADS), OR DATA, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS OR EITHER PARTY'S LIABILITY THAT CANNOT BE LIMITED BY LAW.

16. Indemnification

You will defend and indemnify I Code Live Inc against claims arising from your Customer Content, your use of the Service in violation of these Terms or applicable law (including call recording and telemarketing laws), or your violation of third-party rights.

17. Governing Law and Disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of laws rules. The state and federal courts located in Delaware will have exclusive jurisdiction over any dispute arising out of these Terms or the Service, and each party consents to personal jurisdiction and venue there. Each party waives any right to a jury trial to the extent permitted by law.

18. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will provide notice by email or through the Service at least 14 days before it takes effect. Continued use of the Service after the effective date constitutes acceptance.

19. General

These Terms, together with the Privacy Policy and any order or checkout terms, constitute the entire agreement between the parties regarding the Service. If any provision is unenforceable, the remainder stays in effect. Neither party is liable for delays caused by events beyond its reasonable control. You may not assign these Terms without our consent, except to a successor in a merger or sale of substantially all assets. Notices to us should be sent to contact@support.vera-ai.tech.

20. Contact

I Code Live Inc (d/b/a Vera AI) — contact@support.vera-ai.tech