Privacy Policy

This Privacy Policy explains how I Code Live Inc, doing business as Vera AI ("Vera AI," "we," "us," or "our"), collects, uses, and shares personal information when you visit vera-ai.tech, subscribe to our service, or when your callers interact with a Vera AI voice receptionist (together, the "Service").

Two roles.For information about our customers (realtors and agencies), we act as a data controller. For information about our customers' callers (such as call recordings, transcripts, and lead details captured on a customer's behalf), we act as a service provider/processor and process that information under our customer's instructions.

1. Information We Collect

Account information — name, email address, agency name, password credentials (managed by Firebase Authentication), transfer phone number, and settings you configure in the dashboard.

Billing information — subscription plan, billing history, and payment details. Payments are processed by Stripe; we never store full card numbers.

Call data— when someone calls a Vera AI phone number: the caller's phone number, audio of the call (which may be recorded), transcripts, and information the caller shares during the conversation, such as name, contact details, property preferences, appointment requests, and loan pre-approval details.

Uploaded content — documents you upload to your knowledge base (e.g., FAQ PDFs).

Integration data — if you connect Google Calendar or a CRM (Salesforce, HubSpot, or Follow Up Boss), we store OAuth tokens or API keys and exchange calendar events and lead records with those services on your behalf.

Usage and device data — log data, IP address, browser type, and usage metrics collected when you use the website and dashboard. We use Google Analytics to understand website traffic and improve the Service; IP addresses are anonymized, and you can opt out via the Google Analytics opt-out browser add-on.

Support data — information you submit through our contact form or by emailing support.

2. How We Use Information

• Provide, operate, and personalize the Service, including answering calls with your custom greeting and knowledge base;
• process subscriptions, payments, and metered overage billing;
• store and display call recordings, transcripts, leads, and appointments in your dashboard;
• sync leads and appointments with the integrations you connect;
• monitor, secure, troubleshoot, and improve the Service;
• respond to support requests and send service-related communications; and
• comply with legal obligations.

We do not sell personal information, and we do not use your call recordings, uploaded documents, or lead data to train generalized AI models.

3. Call Recording Notice

Calls handled by the Service may be recorded and transcribed so our customers can review them. By default, Vera's greeting informs callers that the call may be recorded for quality purposes. Recording laws vary by jurisdiction; our customers remain responsible for providing any additional legally required notice to and obtaining any required consent from their callers. If you are a caller and have questions about a specific agency's practices, please contact that agency directly.

4. How We Share Information

We share personal information only with:

• Service providers (subprocessors) that host and support the Service: Google Cloud Platform and Firebase (hosting, storage, telephony, and AI processing), Stripe (payments), HasData (property listing data lookups), and Resend (transactional email for support requests);
• Integrations you connect — Google Calendar, Salesforce, HubSpot, or Follow Up Boss, at your direction;
• Legal and safety — when required by law, subpoena, or to protect rights, safety, or the integrity of the Service; and
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Data Retention

We retain account and billing records for as long as your account is active and as required for legal, tax, and accounting purposes. Call recordings, transcripts, leads, and uploaded documents are retained while your subscription is active and are deleted or de-identified within 90 days after account termination, unless a longer period is required by law. You can delete uploaded documents, leads, and appointments from your dashboard at any time.

6. Security

We use industry-standard safeguards, including encryption in transit and at rest on Google Cloud, secrets management for credentials, least-privilege access controls, and tenant isolation so that each customer can access only their own data. No system is completely secure; please use a strong, unique password for your account.

7. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of certain disclosures. You can exercise most rights directly in your dashboard, or by emailing contact@support.vera-ai.tech; we respond within the time required by applicable law and will not discriminate against you for exercising your rights. If you are a caller whose information was collected on behalf of one of our customers, we may direct your request to that customer or assist them in responding. You may also lodge a complaint with your local data protection authority.

8. Children

The Service is a business tool and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, contact contact@support.vera-ai.tech and we will delete it.

9. International Transfers

We are based in the United States and process data on Google Cloud infrastructure in the United States. If you access the Service from outside the U.S., you understand your information will be transferred to and processed in the U.S.

10. Changes to This Policy

We may update this Policy from time to time. Material changes will be announced by email or through the Service before they take effect. The "Last updated" date above reflects the latest revision.

11. Contact Us

I Code Live Inc (d/b/a Vera AI) — contact@support.vera-ai.tech